OBIOMA Refund & Cancellation Policy

You may cancel a request at any time before payment at no cost. Where a Service Provider has already been assigned, we ask that you cancel as early as possible so their time is not wasted.

A Service Provider is only dispatched after your payment has been verified by our payment provider. If you cancel after paying but before your Service Provider has been dispatched or begun travelling to your Meeting Point, you receive a full refund of the amount paid. Payment provider charges, where they are not recoverable, will be disclosed to you before the refund is processed.

Once a Service Provider has travelled to your Meeting Point, assessed the garment or begun work, a reasonable charge may apply reflecting the travel undertaken, time spent and any materials already used or work already completed. Any remaining balance is refunded to you. The charge is shown to you before it is applied.

If OBIOMA cancels a job — for example because no suitable Service Provider is available, for safety reasons, or because of a platform issue — you receive a full refund of the amount paid, with no cancellation fee.

If a Service Provider cancels, we will try to reassign your job promptly. If we cannot, you receive a full refund. Repeated unjustified cancellations affect a Service Provider's standing on the platform.

A job is only treated as paid once our payment provider verifies the payment. Failed, abandoned or reversed payments do not unlock dispatch and no amount is retained by OBIOMA. You may retry payment at any time while the job remains open.

If the work falls below a reasonable professional standard, report it promptly through the platform or to support@obiomaalterations.com. Depending on what our review finds, remedies include free re-work, a partial refund or a full refund. Where a remedy is appropriate, you will not be charged again for correcting the same fault.

Claims for damaged or lost garments are assessed under our Garment Damage, Loss & Dispute Policy and may result in a refund, compensation or both.

Because transformation work can involve irreversible changes, refunds after your approved design has been executed are assessed against the approved brief and quote. Where the outcome materially departs from what was approved, or the work falls below a reasonable standard, remedies including partial or full refunds apply.

Each add-on payment for garments added to an active order is handled separately from the original order payment. If an added group is declined by the Service Provider or cancelled before payment, nothing is charged for it. If a paid added group is cancelled or not performed, the refund applies to that add-on payment in line with this Policy.

If your original order is cancelled, any added garments not yet paid are cancelled with it. Refunds for a multi-garment order reflect the garments and work actually affected, together with any multi-item saving that was applied.

Where a referred customer's qualifying order is cancelled, refunded or disputed, any related Service Provider referral reward is cancelled or reversed. This does not affect the refund due to you.

If a measurement session is not delivered, or measurements are demonstrably taken incorrectly by our Service Provider, we will arrange a free re-measurement or refund the measurement fee.

Refunds are returned to the original payment method through our payment provider. Once approved, refunds are submitted promptly; the time to appear in your account depends on your bank or card issuer.

If you disagree with a refund decision, contact support@obiomaalterations.com and ask for a review. We will re-examine the evidence and give you a written outcome.

Nothing in this Policy removes or limits consumer rights that cannot lawfully be excluded under Nigerian law, including rights relating to services that are not provided with reasonable care and skill.